FAQ

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Shipping

My order has not arrived. What should I do?

Please check your inbox (and junk folders!) for a tracking number and regular tracking updates from Australia Post.

An item can easily be tracked using your tracking number via www.auspost.com.au for an updated status. Please access the Aust Post portal BEFORE contacting us for an update on your order.

Unless otherwise stated in our offer, we endeavour to deliver your order within 10 business days of invoice. Deliveries may be delayed when wine is arriving into our warehouse during periods of extended heat or from abroad (you will be notified in advance). You will also be sent an email from Australia Post containing a tracking number.

For all deliveries you will need to allow 10 business days until contacting us to investigate further. It is recommended you check with your local post office centre if your item has not been received in a reasonable time as they may be holding it for you.

Please email contact@jdcellars.com.au quoting name and tracking number ONLY IF Aust Post are unable to resolve your query. 

Can we collect orders?

No. As we don’t have a 'bricks and mortar' retail presence, we do not have a store from where orders can be collected.

Do you deliver anywhere in Australia?

Yes. We ship Australia-wide with a flat rate delivery fee of $10 per order. 

If I am out of town, can you hold my delivery for me until I return?

No. If you are not able to arrange someone to collect your wine from your designated delivery address, you will need re-direct the delivery to another address where someone can take care of it until you return. You’ll need to edit the delivery details in your personal profile through our website. Just be sure to change the address back once you return, or all future orders will sent to the last address.

Can my order be couriered if I order in bulk (or create a syndicate order with my work colleagues)?

No. All orders, no matter the volume, must be delivered through Australia Post. This is how we are able to keep our margins very lean and pass the savings on to you.

Why charge shipping?

Shipping is an expense we choose not to incur. We have an Australia-wide flat rate delivery fee of $10 per order. As we are a discount wine merchant, we don’t build delivery fees into the bottle price, making your purchase completely transparent. We do not offer free shipping.

How is wine shipped?

Wine is shipped Australia wide by Australia Post.

Orders

Do you accept phone orders?

No. The only way to order is via our regular email offers.

Do I receive a discount for bulk orders?

No. We operate on very slim margins in order to offer you the very best wines at the lowest prices. The price given is the absolute lowest we can go.

If I love a wine I’ve previously bought from JD Cellars, can I re-order?

Of course, only if we haven’t sold out. Simply 'one-click' within the offer to see if stock available. As a general rule, we sell out of most offers same day.

How do I know my order has been received?

You will receive a confirmation email including a tax invoice. Dont forget to check you spam box.

How do I cancel my order?

Easy! Simply log into your profile and follow the instructions to cancel your order.

Need to update card details?

Please click on ‘My account’ link at the top of the page, or click here.

Returns

What is the JDC return policy?

If you are dissatisfied with your purchase for any reason, please email  us within 3 days of original invoice receipt and we will credit or exchange. If the product is flawed/corked then please let us know as soon as possible - we will resolve the issue with your best interest in mind. Flawed product does not mean "I don't like it."

Can I return a faulty wine?

If you are dissatisfied with your purchase for any reason, please email contact@jdcellars.com.au within 3 business days of original invoice receipt and we will do our best to credit or exchange. If the product is flawed/corked then please let us know as soon as possible - we will resolve the issue with your best interest in mind. Flawed product does not mean "I don't like it."

For older wines - while we do everything in our power to ensure your product is of the finest stock available anywhere in the world, WINE PURCHASED THAT IS OLDER THAN 10 YEARS IS NOT GUARANTEED IN ANY WAY.

Registration & One Click

What is ONE TIME REGISTRATION?

Once you have subscribed to receive our wine offers and before a purchase can be made, a secure ONE-TIME REGISTRATION form must be completed which will capture your name and delivery address along with your preferred credit card details. This will then allow all future purchases to be a simple ONE-CLICK ordering process.

What is the ONE CLICK ordering process?

At the bottom of each JD Cellars offer, you can choose how many bottles you wish to order via the links provided. All amounts are in multiples of 6 bottles. After you’ve completed our ONE TIME REGISTRATION, you can order your wine with ONE CLICK.

How do I place my first order?

You must first register by following the 'REGISTER HERE' link on our offers before you can order.

Can I enable an additional email for one click?

Yes! If you registered and placed your first order using your personal email address you can add your work email as an alternate address. You can do this from the account edit page here

I am a returning 'pre registered' customer however my new 'one click' order will not process. What should I do?

Please ensure your are responding to an offer sent to SAME EMAIL address to which you registered. Additionally, the email must be sent using the same email address.

The one click email ordering links aren't working properly

When you click a one click order link, an email compose window should open with a new message. The email must then be sent to submit the order. If successful, you will always be sent an invoice as a confirmation.

 

Sometimes these links don't work if the email client you are using is not setup to open "mailto links". For instance, the link may open in an email application you do not use and ask you to setup a new account. You will need to adjust your computer settings in able to use one click ordering.

 

The below guides will allow you to setup your mail client to open mailto links:

 

Microsoft Windows

Apple OSX

 

If you don't have one of these devices, please email helena@jdcellars.com.au with the following information and we will be happy to assist:

 

1. What operating system (Windows, Mac, Android, etc) ?
2. What email application (Outlook, Apple mail, webmail, etc) ?
3. What email provider (Gmail, Hotmail, internal mail system, etc) ?
4. If using webmail, what browser are you using (Chrome, Firefox, Internet explorer) ?

General

When will our wine offer expire?

When they sell out! But you’d better be quick…at the prices we offer, they don’t last long.

Will you divulge the name of a Secret Wine before it arrives on my doorstep?

No. Many have tried, and all have failed. Unlike our competitors…we keep our promise to the vineyard by not divulging the name, and promise you that it’s worth double what you pay. You wont find out the name of the wine until it’s delivered directly to your door.

Do you have a shop?

No. We are an online wine merchant with no retail store, which allows us to pass the savings on to you. We do not offer a collection facility.

How old must I be to place an order with JD Cellars?

You must be of legal drinking age in Australia which is 18 years or older.

What is the minimum bottle order per offer?

Unless otherwise stated, the minimum amount you can purchase of any given offer is 6 bottles.

What is JDC liquor licence number?

We hold NSW Packaged Liquor Licence #LIQP770017671

Do you have a Social Media presence?

No. We do not engage in social media. 

Do I need to enter my credit card each time I order wine from JD Cellars?

No. Once you have completed our ONE TIME REGISTRATION process, your order will automatically be processed based on how many bottles you order in our ONE CLICK ordering process.

What is a 'Secret' Wine ?

A 'Secret Wine' is an offer of an unidentified wine. You receive the wine AT LEAST half the recommended retail price, delivered directly to your door, and in return you need to trust us that we hang our reputation on every Secret Wine offer, and only sell the best. You have our word on that.

To protect the wine brand offered, we have an unwriten agreement with our supplier not to divulge the name of the wine or vineyard. The trust is between not only the winemaker and us, but also JDC and our customers. To save embarrassment, please do not ask us to divulge.

If I have a specific wine request (outside of your JD Cellars offers), can I ask you to find it for me?

No. The only way to purchase is via our offers.

Do you accept bank transfers, PAYPAL or cheques?

No. We accept VISA, Mastercard and AMEX which is stored securely with your ONE TIME REGISTRATION details.

What is the JDC Privacy Policy?

You can find our privacy policy here.

FAQ's still not helping your query?

Please feel free to reach out to us at helena@jdcellars.com.au or (02) 9965 7224 during business hours.

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