Shipping

Please check your inbox (and junk folders!) for a tracking number and regular tracking updates from Australia Post.

An item can easily be tracked using your tracking number via www.auspost.com.au for an updated status. Please access the Aust Post portal BEFORE contacting us for an update on your order.

Unless otherwise stated in our offer, we endeavour to deliver your order within 10 business days of invoice. Deliveries may be delayed when wine is arriving into our warehouse during periods of extended heat or from abroad (you will be notified in advance). You will also be sent an email from Australia Post containing a tracking number.

For all deliveries you will need to allow 10 business days until contacting us to investigate further. It is recommended you check with your local post office centre if your item has not been received in a reasonable time as they may be holding it for you.

Please visit www.auspost.com.au and enter your tracking number for an update. Sometimes multiple case orders are split within the Australia Post network during busy periods. They will usually deliver the remaining case over next day. 

If you receive a damaged consignment, please immediately email helena@jdcellars.com.au and we'll credit you for the damaged bottle(s)

Wine is shipped Australia wide by Australia Post.

Shipping is an expense we choose not to incur. We have an Australia-wide flat rate delivery fee of $10 per order. As we are a discount wine merchant, we don’t build delivery fees into the bottle price, making your purchase completely transparent. We do not offer free shipping.

No. As we don’t have a 'bricks and mortar' retail presence, we do not have a store from where orders can be collected.

No. If you are not able to arrange someone to collect your wine from your designated delivery address, you will need re-direct the delivery to another address where someone can take care of it until you return. You’ll need to edit the delivery details in your personal profile through our website. Just be sure to change the address back once you return, or all future orders will sent to the last address.

Yes. We ship Australia-wide with a flat rate delivery fee of $10 per order. 

No. All orders, no matter the volume, must be delivered through Australia Post. This is how we are able to keep our margins very lean and pass the savings on to you.