General

Search FAQ

  • When will our wine offer expire?

    When they sell out! But you’d better be quick…at the prices we offer, they don’t last long.

    Will you divulge the name of a Secret Wine before it arrives on my doorstep?

    No. Many have tried, and all have failed. Sorry…we keep our promise to the vineyard by not divulging the name, and promise you that it’s worth double what you pay. You wont find out the name of the wine until it’s delivered directly to your door.

    Do you have a shop?

    No. We are an online wine merchant with no retail store, which allows us to pass the savings on to you.

    How old must I be to place an order with JD Cellars?

    You must be of legal drinking age in Australia which is 18 years or older.

    What is the minimum bottle order per offer?

    Unless otherwise stated, the minimum amount you can purchase of any given offer is 6 bottles.

    What is JDC liquor licence number?

    We hold NSW Packaged Liquor Licence #LIQP770010261

    Do you have a Social Media presence?

    No. We do not engage in social media. 

    Do I need to enter my credit card each time I order wine from JD Cellars?

    No. Once you have completed our ONE TIME REGISTRATION process, your order will automatically be processed based on how many bottles you order in our ONE CLICK ordering process.

    What is a 'Secret' Wine ?

    A 'Secret Wine' is an offer of an unidentified wine. You receive the wine AT LEAST half the recommended retail price, delivered directly to your door, and in return you need to trust us that we hang our reputation on every Secret Wine offer, and only sell the best. You have our word on that.

    To protect the wine brand offered, we have an unwriten agreement with our supplier not to divulge the name of the wine or vineyard. The trust is between not only the winemaker and us, but also JDC and our customers.

    If I have a specific wine request (outside of your JD Cellars offers), can I ask you to find it for me?

    Yes. Simply contact helena@jdcellars.com.au and ask if she can track down the wine you’re looking for, and we’ll do our best to find it, and at an unbeatable price.

    Do you accept bank transfers, PAYPAL or cheques?

    No. We accept VISA, Mastercard and AMEX (inc surcharge) which is stored securely with your ONE TIME REGISTRATION details.

    What is the JDC Privacy Policy?

    Privacy of your personal information:

    Leskjam Pty Ltd ABN 13038657009 t/a JAMES DOMINGUEZ CELLARS is the owner and publisher of content on this website. We respect your right to privacy and understand the need to protect your personal information. We adhere to the Australian National Privacy Principles in the Privacy Act 1988 (Cth) and other relevant codes and requirements relating to the privacy of your personal information

    This Privacy Policy establishes how we manage your personal information.

     Collection and use of information;

     Your personal information may be collected when you communicate with us via telephone, email, letter, through this website, from third parties (including credit agencies) or via any other means of communication deemed necessary by us. Information we collect may include: name, address, contact details, date of birth, credit card particulars, drivers licence details, and any other information we may want or need to obtain.

    We may collect information for a number of reasons, including and relating, but not limited, to:

    • ­ Provision of products or services (including applications for credit)
    • ­ Registration and administration of product warranties
    • ­ Protection against fraudulent activity
    • ­ Complying with legal obligations
    • ­ Direct marketing
    • ­ Communication to better understand our customers' needs
    • ­ Lay bye purposes

    Disclosure of your personal information

    We may only disclose your personal information to the following third parties:

    • ­ Parties involved in the supply and / or repair of Our products on your behalf
    • ­ Third party service suppliers, including, but not limited to, printers and postal service suppliers, (eg: to facilitate postage of items to you)
    • ­ Parties involved in the maintenance of our Information Technology systems
    • ­ Your authorised representatives (including accounting, legal and financial advisers)
    • ­ Organisations required by law
    • ­ Any other party where your consent is obtained.

    Your personal information will not be sold or distributed to third parties for the purpose of direct marketing or statistical analysis. Your personal information will only be used for a purpose directly related to JAMES DOMINGUEZ CELLARS business and promotion of JAMES DOMINGUEZ CELLARS products and services.

     Security of your personal information

    Access to your personal information is limited to those parties within JAMES DOMINGUEZ CELLARS who require legitimate access to it.

    We take reasonable precautions to protect your information, including Information Technology security (including firewalls and password-protected servers), secure document storage, confidentiality agreements, and security card access to our offices.

     Access to your information

    You may have access to your personal information which we hold by writing to the Privacy Officer. If any information we hold is inaccurate, please contact the Privacy Officer.

     Privacy Officer

    To obtain access to your information, or further details on how we handle your personal information, please contact:

     Privacy Officer

    JAMES DOMINGUEZ CELLARS

    133 Alexander St

    Crows Nest NSW

    AUSTRALIA 2065

    FAQs don't help?

    FAQ haven't helped? Please email helena@jdcellars.com.au or call 02 9965 7224.

    9 to 5 Mon thru Friday.

© 2021 James Dominguez Cellars. All Rights Reserved.